Incident Response Guidelines

Incident Response Guidelines

Officer safety is of the utmost importance. Before becoming physically involved in any incident, always assess the situation and consider the following variables:

  • # of people involved
  • # of people injured or wounded
  • Potential for further destruction or injury
  • Vehicles involved
  • Types of weapons or potential weapons involved
  • Whether you are equipped enough to protect yourself if necessary— baton, pepper spray, firearm etc.
Incident Definition Response Plan
Assault An assault is an unlawful attempt, coupled with a present ability, to commit a violent injury on another person.” Note, an assault does not require an actual touching or use of force upon another. The mere attempt to injure another is an assault.
  1. Evaluate the situation from a position of safety.
  2. Request backup from your security team, if possible, and notify 911, if necessary
  3. If the situation becomes life threatening, and if safe to do so, create and maintain distance between the parties involved
  4. Administer CPR/First Aid as necessary, according to your training.
  5. Document both parties' information, descriptions and statements, if possible
  6. Complete an Incident Report Form and notify Command Center
Blackout A period of darkness (as in a city) caused by a failure of electrical power
  1. Use your flashlight to maintained visibility and avoid safety hazards
  2. Confirm the blackout with your team via radio, if possible.
  3. Ensure the electrical breakers are reset as necessary and according to your site-specific instructions.
  4. Once power is restored, ensure all systems are fully functional. Document any dysfunctional electronics
  5. Complete an Incident Report Form and notify Command Center
Bomb Threat Most bomb threats are received by phone. Bomb threats are serious until proven otherwise. Act quickly, but remain calm and obtain as much information from and about the caller as you can. During the call:

    1. Keep calm and continue talking to the caller
    2. Review the Bomb-Threat checklist and note everything you hear. Repeat questions if necessary and do not hang up.
    3. Signal someone else to call 911, and if possible, have an additional person listen in to your call and help take notes
    4. Ask the caller to repeat the message and document any additional information. Note any background noise as well as the caller’s gender, voice pitch and accent.
    5. Do not allow the phone line to be used again so law enforcement has an opportunity to trace the call.
    6. Notify your immediate supervisor and initiate evacuation as necessary.

After the call:

  1. Avoid using any mobile/wireless devices with radio frequencies until indicated safe to by the police (cell phones, radios, Bluetooth devices)
  2. Initiate Emergency Evacuation Procedures for the affected/threatened area. (Please refer to the Site-Specific Protocol for your property’s EEP as well as the DHS evacuation distance sheet)
Burglary Any person who enters any building with the specific intent to steal, take, and carry away the personal property of another of any value and with the further specific intent to deprive the owner permanently of that property Evaluate the situation from a position of safety before becoming involved.

If you suspect a possible indication of forced or unauthorized entry:

  1. Request backup, notify 911 and stand by for their arrival. Set up a perimeter around the scene if necessary and ensure it is not disturbed or contaminated
  2. Complete an Incident Report Form and notify Command Center
Battery A battery is any willful and unlawful use of force or violence upon the person of another.” Excessive use of force, even in a situation when force is allowed, can be a battery upon a person. Using more force than is reasonable, even in an arrest, can be deemed as “excessive force.” Evaluate the situation from a position of safety before becoming involved.

If you witness battery take place:

  1. Request backup and notify 911.
  2. If able to do so without compromising your safety, create and maintain distance between the parties involved
  3. Offer to request medical attention for any victims of injury
  4. Document all parties' information, descriptions and statements, if possible
  5. Complete an Incident Report Form and notify Command Center
Earthquake Environmental Emergency During the earthquake (IF INDOORS):

  1. Remain indoors
  2. Take cover underneath the nearest hard surface to avoid falling objects
  3. Do not leave your position until the earthquake is over

During the earthquake (IF OUTDOORS):

  1. Remain outdoors and attempt to move to an open area away from potential falling hazards

After the earthquake:

  1. If the property is unsafe or unstable, evacuate immediately
  2. If the property is secure, scan the property for any injured, property damage or potential safety hazards
  3. If there are any injured, you may provide medical assistance within your knowledge/training and per company guidelines.
  4. Offer medical attention to any injured and notify 911 as necessary. If trained and permitted per company guidelines, you may assist in rendering first-aid.
Fire Environmental Emergency Evaluate the situation from a position of safety before becoming involved.If safe and able to, identify and confirm the existence of the fire and utilize a fire extinguisher to put it out; otherwise, initiate evacuation.

  1. Pull/activate the nearest fire alarm, calmly initiate evacuation and notify 911.
  2. If there are occupants in the building, and if safe to, position yourself nearest the emergency exit to direct occupants. If at any time the area becomes unsafe, leave immediately.
  3. Conduct a head count of all occupants evacuated 4.
  4. Direct and assist emergency responders as needed
  5. Once permitted by emergency responders, assist evacuees back inside the property
  6. Complete an Incident Report Form and notify Command Center
Hazardous Conditions Any new or existing substance, object or activity that can expose someone to harm or loss
  1. Evaluate the situation from a position of safety.
  2. If safe to do so, clear the immediate area of any persons and establish a perimeter. Depending on the nature of the hazard, it may be necessary to expand evacuation and containment to a larger perimeter.
  3. Notify the appropriate authorities responsible for addressing the hazard (ex. Maintenance, Animal/Poison Control, Police etc.)
  4. Complete an Incident Report Form and notify Command Center
Lost & Found Any items found that are clearly visible and not packaged or covered (ex. Wallet)
  1. If notified of the found item by another person, document the finder's contact information and have a client representative collect the item.
  2. For liability reasons, security is not authorized to accept and store any items.
Press Coverage Any time members of the media/press and paparazzi are on site
  1. Direct members of the media to appropriate distances so as not to block doorways and exits
  2. Refrain from speaking with the media or providing any information unless instructed to by ISA management or the client
  3. Complete an Incident Report Form and notify Command Center
Medical Emergency Please refer to the "Medical Emergency Response Plan" for detailed instructions on the various types of Medical Emergencies
  1. Evaluate the situation from a position of safety.
  2. Make sure the scene is safe
  3. Verify victim's condition, call 911, get a first-aid kit and AED if available
  4. If comfortable and trained, utilize first aid, CPR or AED skills as necessary until emergency personnel arrive.
  5. Complete an Incident Report Form and notify Command Center
Police Activity Any time law enforcement personnel are on site for the purpose of conducting official police business
  1. Evaluate the situation from a position of safety.
  2. Cooperate with any instructions given by the police officer(s).
  3. If any police reports are taken on your property, request a copy, if possible.
Property Damage Any damage sustained to the property or contents of the property you are assigned to secure
  1. Evaluate the situation from a position of safety.
  2. Document and photograph the any damages sustained
  3. Set up a perimeter around the scene and ensure it is not disturbed or contaminated, if safe and necessary to do so
  4. Complete an Incident Report Form and notify Command Center
Public Intoxication When a person is found in any public place under the influence of alcohol, drugs, or a controlled substance, and is in a condition where he or she is unable to exercise care for his or her own safety or the safety of others. Public intoxication is also when a person is in a public place while under the influence, and that person interferes with or obstructs or prevents the free use of any street, sidewalk, or other public way
  1. Evaluate the situation from a position of safety.
  2. Request backup from your security team, if possible
  3. If the subject appears to be aggressive or threatening, call 911 immediately.

If the subject does not appear to be aggressive or threatening:

  1. Once backup arrives, or if instructed to do so by the Post Commander, calmly attempt to identify the subject in question and if unauthorized to be on site, politely inform him/her of the property's rules and kindly request he/she depart.
  2. If the subject does not vacate the property shortly after, advise them that police will be notified if they do not depart.
  3. Notify police and standby for their arrival.
  4. Complete an Incident Report Form and notify Command Center
Suspicious Person Anyone who does not appear to belong in the workplace, neighborhood, business establishment or near a key facility and engages in suspicious activity such as surveillance, deploying assets, testing security, acquiring odd supplies/commodities, suspicious questioning or dry runs
  1. DO NOT approach the subject alone or in a concealed area. Attempt to visually identify the subject from a distance and determine their permission to be on-site.
  2. Provide a description and verify if your security team or client recognizes the subject
  3. Once backup arrives, and if instructed to do so by the Post Commander, attempt to identify the subject in question and if unauthorized to be on-site, politely offer the subject assistance and verify their business being there.
  4. Note any and all details possible on your D.A.R. as it will be especially helpful in the event police assistance is required.
  5. If the subject has no business being in the vicinity, politely ask them to vacate.
  6. If the subject refuses to leave, notify 911 immediately of the trespassing. If the subject runs off property before police arrive, DO NOT PURSUE THEM. Document their identifying features and direction of travel for the police to utilize when they arrive
Suspicious Item Any item(s) found out of their place, in a location inconsistent with their nature or exposed when otherwise should be concealed.
  1. Communicate your finding to your security team. If no one is familiar with the item or its placement, consult with the site client or his or her representative to further investigate ownership of the item.
  2. If at any time you feel the Suspicious Item could be a danger to yourself or those around you, notify the appropriate authorities immediately and complete an incident report
Suspicious Package Any packages with unusual or suspicious postage, delivery information, contact information, destinations/returns, delivery times, places of origin, writing on the packages, postmarks differing from the return address, handwriting or cut-and-paste lettering, wrapping methods (excessive taping), urgencies or fragility, shape, weight, odor, coloring, or exposed wiring/metal.
  1. Remain calm and DO NOT open the package. Do not shake or empty the contents of a suspicious package/envelope. Do not carry the package or show it to others. Do not sniff, touch, taste or look closely at it or any contents that may have spilled
  2. Evacuate the immediate area of any civilians or bystanders
  3. Avoid using any electronic devices/transmitters until at a safe distance from the package
  4. Call 911, and if safe to, establish perimeter
  5. Direct emergency responders to the affected area
  6. Complete an Incident Report Form and notify Command Center/the site client
Trespassing Any person that makes an unwanted, unwarranted or uninvited entry on a private property BEFORE SUBJECT ENTERS:

  1. Before the visitor enters the property, identify him/her and politely verify the nature of his/her visit in accordance with your site specific orders
  2. If the subject has no business being there, politely inform him/her that he/she is not permitted to enter the property.
  3. If the subject refuses to leave, request for any available backup and inform the subject that failing to comply with property rules will result in police being dispatched
  4. If the subject ignores your instructions, notify local police

IF SUBJECT IS ALREADY ON PROPERTY:

  1. If the subject is already on your property and suspected of being a trespasser, identify the subject and politely offer assistance. Verify the nature of his/her visit in accordance with your site specific orders
  2. If, upon conclusion of your investigation, the subject has legitimate reason to be onsite, politely request the subject join you outside the premises so you may conduct the proper screening procedures and issue him/her any necessary identification.
  3. If the subject is NOT permitted to be onsite, politely inform the subject they are not permitted to be onsite and escort them off the property
  4. If the subject refuses to leave or becomes hostile, notify local police immediately
Missing Person(s) Any time a person is unable to be located
  1. Identify the subject and obtain a description and photograph if possible
  2. Verify with the rest of the security team, if possible, that the subject did not leave the property
  3. Confirm what the most recent sighting of the subject was and check CCTV if available
  4. If you still cannot locate the subject, conduct a sweep of the property for him/her
  5. If you still cannot locate the subject, notify the necessary points of contact or authorities
  6. Complete an Incident Report Form and notify Command Center/the site client
Unauthorized Possession Any time a visitor knowingly, or unknowingly, attempts to bring an unauthorized item onto a restricted property (includes weapons, alcohol, food and beverage etc.) Evaluate the situation with extreme caution in accordance with your training and judgment.

- Should you believe at any time that the subject intends to utilize his/her weapon to cause harm, notify 911 immediately.

- If you do not believe the subject is carrying the weapon(s) for the purpose of inflicting harm upon others, cautiously and politely remind the subject of the Site Specific Briefing policy regarding bringing weapons onto the property (policy varies by site)

  1. If the Site Specific Weapons Protocol policy indicates all weapons are forbidden on property, cautiously and politely request he/she leaves the weapon in their vehicle.
  2. UNDER NO CIRCUMSTANCES SHOULD SECURITY HOLD OR STORE ANY WEAPONS FOR ANY VISITOR’S, PATRON’S OR PERSONNEL
Vehicle Collision Any time two vehicles collide, or hit each other, causing damages or loss to either party
  1. Evaluate the situation from a position of safety.
  2. If necessary, radio your security team for backup, call 911 and get hold of a first-aid kit.
  3. If necessary and safe to, provide first aid & CPR to any victims
  4. Assist both parties in exchanging information
  5. If the vehicles are disabled, assist with traffic control directing vehicles around the collision zone
  6. Photograph and document the incident, both parties statements and your account
  7. Complete an Incident Report Form and notify Command Center/the site client