Crowd Management

Crowd Management

  • Physical Positioning: positioning yourself in strategic places forces visitors to check in with you before entering, rather than walking past you. Effective places to position yourself include in front of doors or entrances to the area you are securing. When positioning, it is also important to evaluate which direction people will be coming from, and what fixtures or items are in place (or can be used) to direct people to walk through a specific area.Podiums—podiums are excellent tools to use to control the direction people come from or walk through. Podiums should be positioned directly in front of the door, which guests enter through. To avoid congestion and bottlenecking, when possible guests should not exit through the same door they enter from.
  • Securing Entrances
    • Propping Open—entrance doors should ONLY be propped open (left open) during times of high visitor traffic for efficiency (usually beginning and end of shifts). During times of minimal visitor traffic, make sure to keep the entrance door closed for security reasons.
    • Soft Closing—soft closing doors (keeping doors closed, but unlocked) is an efficient way of creating a visual deterrent to potential trespassers or disruptive individuals. Soft closing doors usually work best when a ceremony or event is in precession to discourage interruptions.
    • Hard Closing—hard closing doors (closing and locking) is generally a practice across all accounts at the end of a shift to ensure the building is properly secured. Hard closing doors from the outside can also discourage individuals from using a specific entrance throughout hours of operation.