Access Control

Access Control

  1. Access Control: Access control is one of the most important functions of a security officer as it prevents unwanted
    individuals from entering a restricted area. The three steps to effective access control include:
  2. Identifying—verifying WHO is coming in to the building
    1. Verify the nature of the visit through general questioning
    2. Confirm the nature of the visit through specific questioning
    3. Identify the visitor based on site-specific requirements (ID’s, credentials, badges, no identification needed, etc.)
  3. Screening—confirming WHAT is coming in to the building
  4. Tracking—knowing WHERE they will be in the building, how long and what for

Identifying: Security officers should question ALL visitors to ensure only the right people receive access to the right areas. In order to do this, we must verify the following:

  1. Verify the nature of the visit—ask general questions
  2. Confirm the nature of the visit—ask specific questions
  3. Identify the visitor—DEPENDING ON YOUR POST-SPECIFIC PROCEDURES; if your post-specific procedures request identification, follow the steps to identify the visitor. If your post does not require identification for access, visually inspect all guests entering the premises for any suspicious activity
    1. Example of General Questions for Schools
      1. Security Question: “Hello sir/ma’am, how can I help you today”
      2. Visitor Answer: “I’m here to drop off something for my child”
        1. 1. Note: VIP’s should ideally be identified at this stage and granted immediate access. If you are unsure if the guest is a VIP, confirm with your supervisor before allowing them in.
    2. Example of Specific Questions for Schools
      1. Security Question: “Sure. What is the grade and name of the child, or do you know which teacher’s classroom he/she might be in at this time?”
      2. Visitor Answer: “4th Grade, the name is Joe Smith, should be in Mrs. Jane’s class”
    3. Example of General Questions for Special Events, Commercial Properties or other Institutions
      1. Security Question: “Hello sir/ma’am, how can I help you today”
      2. Visitor Answer: “I’m here for the event tonight”
    4. Example of Specific Questions for Special Events, Commercial Properties or other Institutions
      1. Security Question: “Sure. Which event are you here for?”
      2. Visitor Answer: “I’m here for the memorial”

Screening: DEPENDING ON YOUR POST-SPECIFIC PROCEDURES; if your post-specific procedures instruct you to screen bags, jackets or equipment, follow the steps listed to ensure any restricted items are not brought on to the premises. If your post-specific procedures do not require visitor bags/items to be screened, visually inspect visitors for any signs of possible concealed suspicious items. If you are unsure if someone is carrying a suspicious item, consult with your post-commander (if possible), client representative or Operations. Inspect all guests entering the premises for any suspicious behavior

Tracking: DEPENDING ON YOUR POST-SPECIFIC PROCEDURES; if your post-specific procedures instruct you to have visitors sign a Visitor log, escort visitors to their locations, periodically patrol or check on visitors, follow the steps listed to ensure any visitors are not entering restricted areas. If your post specific procedures do not require visitors to be tracked in any way, just be sure to verbally provide the visitor directions to his/her destination. If a visitor takes an unusually long time to complete their tasks at the facility, be sure to contact the site client to verify your concern.